Quick Definition:
Conflict Resolution is the process of resolving a dispute or disagreement between project team members or stakeholders in a way that minimizes disruption to the project.
The 5 Conflict Management Styles
According to the Thomas-Kilmann model, there are five ways to handle conflict:
- Collaborating: Working together to find a win-win solution. (Best for long-term success).
- Compromising: Finding a middle ground where both parties give up something.
- Accommodating: One party gives in to the other’s wishes.
- Competing: One party forces their solution on the other.
- Avoiding: Ignoring the conflict entirely. (Worst for project health).
When to Intervene
As a PM, you should encourage the team to resolve conflicts themselves first. Intervene only when the conflict becomes personal or begins to impact project deliverables.
